Returns & Exchanges
At Bern, we want to ensure you have the best gear for your performance, which is why we offer a 30-day window for returns and exchanges on all unused items in their original packaging. We are dedicated to providing athletes with high-quality equipment and a seamless support experience.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the sports gear you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked delivery back to our warehouse.
Pack Your Gear
Securely place the items in their original box with all tags attached to prevent damage during transit and ensure a full refund.
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking number handy while we process your return and issue your refund or replacement gear.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing